Warranty

warranty&return


Warranty Policy

All defective merchandise, unless otherwise indicated, may be returned for a replacement within 1 year from the original purchase date. The warranty does not cover physically damaged merchandise.


 

Received Defective Parts

  • Rules of receiving defective parts:

Customers should advise our sales representative before returning defective goods, and provide commercial invoice and reasons of the defective goods.

Remark: The Customer Service Department of Wise Wing Tech reserves the right to interpret the operation rules of the institution.

  • DOA, Dead on Arrival:

Please refuse the package if it looks like it has been opened or is visibly damaged, and contact us to let us know. If you have accepted a damaged package and the products inside are physically damaged or nonfunctioning please provide the information listed below within that 1 days period after you have received the package so that we may file a claim with the shipment carrier in a timely manner:

  • Pictures of the front and back of the shipment box.
  • Pictures of the front and back of the product that has physical damages.

 

What is not covered by the warranty?

  • Purchases from unauthorized resellers
  • Physical damages products
  • Lost or used products
  • Purchases made over 12 months (unless otherwise stated)
  • Free products

 

When does the warranty begin?

It begins the day you place your order.

 

How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please email to the sales representative, or contact us at warranty@lcdhouse.com.

 

Return Policy

Malfunctioning Parts:

If product purchased from Wise Wing Tech does not function properly (physical damage or damage caused by incorrect installation and usage are excluded) within 1 year from the original purchase date.

0 – 30 Days:

All merchandise, unless otherwise indicated, may be returned within thirty (30) days after the original purchase date for a full refund or exchange excluding shipping.

31 – 90 Days:

All merchandise, unless otherwise indicated, may be returned within 31 to 90 days from the original purchase date. Refunded amount will be the current selling price or purchase price, whichever is lower.

90+ Days:

All merchandise, unless otherwise indicated, may be returned within 91 to 365 days from the original purchase date. Refunded amount will be the current selling price or purchase price, whichever is lower, minus 20% processing fee. Refund amount will be given as a coupon (expires 90 days after date issued) to be used at checkout.


 

Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

 

Wrong parts received

  • Customer received incorrect parts:

If you have received an incorrect item, please take 3 clear photos of the incorrect item and contact us. We will verify the error and fix it as quickly as possible.


 

About Tax

Mostly, buyers need to pay some duty & tax when the package pass the custom. Each country has a duty-free value, Please check with your country’s custom office. We will try our best to reduce or avoid your tax.
Or if you have special requirement on product value & package & delivery, please let us know, we will do as you like.

 

Policy Abuse About Tax

Some customers have abused our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to customers who abuse our policies.


 

Email this to someoneShare on FacebookTweet about this on TwitterShare on LinkedInShare on Google+